Refund Policy

60-Day Money-Back Guarantee

At Elmvale, we stand behind the quality of our products and want customers to shop with confidence. We offer a 60-Day Money-Back Guarantee, subject to the terms below.

Refund Eligibility

To qualify for a refund under our guarantee:

• The refund request must be submitted within 60 calendar days of the confirmed delivery date.

• Requests submitted more than 60 days after delivery are not eligible.

• Shipping, handling, expedited delivery, and other delivery-related charges are non-refundable.

• Product returns are not required and will not be accepted unless specifically requested by our customer support team.

Refund eligibility is limited to the 60-day period beginning on the confirmed delivery date.

Non-Eligible Refunds

Except where otherwise required by applicable law, the following are not eligible for refunds:

• Requests submitted after the 60-day guarantee period

• Subscription renewals or recurring charges processed after the applicable guarantee period

• Shipping, handling, and delivery charges

• Requests that do not meet the requirements of this policy

• Orders for which a refund has already been issued

Elmvale reserves the right to review refund requests for suspected fraud, abuse, duplicate claims, or misuse of the guarantee.

Subscription Orders

Certain Elmvale products may be available through an automatically renewing subscription.

By enrolling in a subscription, you authorize Elmvale to charge the payment method provided at the frequency selected during checkout, such as every 30 days or according to your chosen delivery schedule, until the subscription is canceled.

The 60-Day Money-Back Guarantee applies to an eligible initial order. It does not automatically apply to future subscription renewals or recurring charges processed outside the applicable guarantee period.

Customers are responsible for managing, modifying, pausing, or canceling their subscriptions before the next scheduled renewal date.

Subscription Cancellation

Subscriptions may be canceled at any time.

To prevent an upcoming recurring charge, cancellation must be completed before the renewal is processed. Canceling a subscription does not automatically refund an order or charge that has already been processed.

Customers may manage their subscriptions through the customer portal or contact our support team at hello@tryelmvale.com.

Cancellation will apply to future renewal charges and will not affect orders that have already been processed or shipped.

Subscription Billing Information

Customers are responsible for providing complete, current, and accurate billing and payment information.

Billing information should be updated promptly when there is a change to a billing address, payment card number, card expiration date, or other payment details.

Customers must notify Elmvale or update their account if a payment method is canceled, expired, or no longer valid. Billing information may be updated through the customer portal or by contacting our support team.

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

After a refund is approved, processing times may vary depending on the customer’s bank, card issuer, or payment provider. Elmvale is not responsible for delays caused by financial institutions or payment processors.

Agreement to This Policy

By completing a purchase through our website, you acknowledge that you have reviewed and agreed to this Refund Policy, including its eligibility requirements, subscription terms, and limitations.

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted.

Contact Customer Support

For questions about refund eligibility, subscription cancellation, or an existing refund request, please contact our customer support team within the applicable 60-day period at hello@tryelmvale.com.