Terms of Service

Last updated: July 12, 2026

These Terms of Service govern your access to and use of the Elmvale website, online store, products, subscriptions, content, features, and related services collectively referred to as the “Services.”

Throughout these Terms, “Elmvale,” “we,” “us,” and “our” refer to Elmvale. “You” and “your” refer to the person accessing or using the Services.

By accessing our website, placing an order, enrolling in a subscription, or otherwise using the Services, you agree to these Terms of Service. If you do not agree to these Terms, you may not use the Services.

1. Eligibility

You must be at least 18 years old or the age of legal majority in your jurisdiction to make a purchase or enter into a subscription through the Services.

By using the Services, you represent that:

• You are legally capable of entering into a binding agreement.

• The information you provide is complete and accurate.

• You will use the Services only for lawful purposes.

• You are purchasing products for personal use unless we have expressly authorized otherwise.

If you use the Services on behalf of another person or organization, you represent that you have the authority to accept these Terms on their behalf.

2. Changes to These Terms

We may update these Terms periodically to reflect changes to our Services, business practices, or legal obligations.

The updated version will be posted on our website with a revised “Last updated” date. Changes will apply from the date they are posted unless a later effective date is stated.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those changes, except where additional notice or consent is required by law.

3. Products and Product Information

We make reasonable efforts to display and describe our products accurately. However, product packaging, colors, appearance, measurements, ingredients, features, and other details may vary from how they appear on your screen.

We do not guarantee that all product descriptions, photographs, prices, availability information, or other website content will always be complete, current, or error-free.

We may, at any time and without prior notice:

• Modify or discontinue a product.

• Limit the quantities available for purchase.

• Limit sales to particular customers, households, geographic regions, or jurisdictions.

• Correct product descriptions, pricing, promotional, or availability errors.

• Refuse or cancel orders where reasonably necessary.

Any material changes affecting an order that has already been accepted will be handled in accordance with applicable law.

4. Orders

Submitting an order does not necessarily mean that the order has been accepted. We reserve the right to accept, decline, limit, or cancel an order for legitimate reasons, including:

• Product unavailability

• Pricing or listing errors

• Payment authorization problems

• Suspected fraud or unauthorized activity

• Suspected resale or commercial distribution

• Violations of these Terms

• Shipping restrictions

If we cancel an order after payment has been collected, we will refund the amount charged for the canceled portion of the order to the original payment method.

We may limit or cancel quantities purchased per person, household, account, payment method, billing address, or shipping address.

5. Prices, Taxes, and Payment

Product prices are displayed on the website and may change without notice. A price change will not affect an order that has already been accepted, except where correction is permitted by applicable law.

Applicable shipping fees, taxes, and other charges will be displayed during checkout before you submit your order.

By providing a payment method, you represent that:

• You are authorized to use that payment method.

• The billing information you provide is accurate.

• You authorize us and our payment providers to charge all amounts shown at checkout.

Payments may be processed by third-party payment service providers. Your use of their services may also be subject to their separate terms and privacy policies.

6. Promotional Offers and Discount Codes

Promotions, discount codes, bundles, gifts, and other special offers may be subject to additional terms displayed with the offer.

Unless otherwise stated:

• Promotional offers cannot be combined.

• Discount codes have no cash value.

• Promotions are available only for the stated period.

• Promotions may be limited to one use per customer or household.

• Promotions may exclude certain products or subscription renewals.

We may modify or end a promotion at any time, but changes will not affect completed purchases except where necessary to correct an error or prevent fraud or abuse.

7. Shipping and Delivery

Order processing, estimated delivery times, tracking, address requirements, international charges, and other shipping matters are governed by our Shipping Policy, which is incorporated into these Terms.

Delivery dates are estimates unless expressly stated otherwise. Delays may occur because of carrier disruptions, severe weather, customs processing, incorrect shipping information, high order volume, or other circumstances outside our reasonable control.

If we cannot ship an order within the promised timeframe, we will provide any notice, cancellation option, or refund required by applicable law.

Customers are responsible for providing complete and accurate shipping information. Please contact us promptly if you discover an error. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

8. Refunds and the 60-Day Money-Back Guarantee

Eligible purchases are covered by Elmvale’s 60-Day Money-Back Guarantee, subject to the requirements and limitations stated in our Refund Policy.

Unless otherwise required by law:

• A refund request must be submitted within 60 calendar days of the confirmed delivery date.

• Shipping, handling, expedited delivery, and similar delivery-related charges are non-refundable.

• Product returns are not required or accepted unless our customer support team specifically requests a return.

• Approved refunds are issued to the original payment method.

• Processing times after approval may depend on the customer’s bank, card issuer, or payment provider.

Our Refund Policy is incorporated into these Terms. If these Terms conflict with the Refund Policy concerning refund eligibility or procedures, the Refund Policy will control.

Nothing in these Terms or the Refund Policy limits consumer rights that cannot legally be waived or restricted.

9. Subscription Orders

Certain products may be offered through an automatically renewing subscription.

Before you enroll, the applicable product page or checkout process will display the material terms of the subscription, which may include:

• The price charged for the initial order

• The price of future renewal orders

• The billing and delivery frequency

• Any applicable discount

• How the subscription may be changed or canceled

By enrolling in a subscription, you expressly authorize Elmvale and its payment providers to charge your selected payment method at the frequency disclosed during checkout until the subscription is canceled.

Subscription prices, taxes, shipping fees, and delivery schedules may change where permitted by law. When legally required, we will provide advance notice of a material change and obtain any required consent.

10. Subscription Cancellation

You may cancel your subscription at any time through the available customer portal or by contacting us at hello@tryelmvale.com.

To prevent the next recurring charge, your cancellation must be received and completed before that charge is processed.

Canceling a subscription:

• Prevents future renewals after the cancellation becomes effective.

• Does not automatically cancel or refund an order that has already been processed.

• Does not automatically provide a refund for previous renewal charges.

• Does not affect any refund rights available under our Refund Policy or applicable law.

We will not impose unreasonable barriers to subscription cancellation. You are responsible for reviewing your subscription status and upcoming renewal schedule.

11. Subscription Billing Information

You are responsible for maintaining complete and accurate subscription billing information, including your payment card details, billing address, and card expiration date.

You authorize us to use updated payment information provided by you or, where permitted, supplied through your card issuer or payment network.

If a subscription payment cannot be processed, we may retry the payment, request updated payment information, pause fulfillment, or cancel the subscription.

12. Accounts and Customer Portals

Certain features may require an account or access to a customer or subscription portal.

You are responsible for:

• Maintaining the confidentiality of your login credentials.

• Restricting access to your account and devices.

• Providing accurate account information.

• Promptly notifying us of suspected unauthorized access.

You are responsible for activity conducted through your account to the extent permitted by law.

We may suspend or restrict account access when we reasonably believe that an account has been compromised, used fraudulently, or used in violation of these Terms.

13. Electronic Communications

By using the Services or contacting us electronically, you agree to receive transactional communications related to your orders, subscriptions, account, payments, customer service requests, and updates to the Services.

Promotional emails or text messages will be sent only in accordance with the consent and opt-out requirements that apply to them.

You may unsubscribe from promotional emails by using the unsubscribe link included in the message. Unsubscribing from promotional messages will not prevent necessary transactional communications.

14. Acceptable Use

You may not use the Services to:

• Violate any applicable law or regulation.

• Infringe the intellectual-property, privacy, or other rights of another person.

• Submit false, deceptive, fraudulent, or misleading information.

• Make unauthorized purchases or payment transactions.

• Interfere with the operation or security of the Services.

• Introduce viruses, malicious code, or other harmful technology.

• Scrape, copy, harvest, or collect website content or customer information through unauthorized automated means.

• Attempt to gain unauthorized access to an account, system, database, or network.

• Impersonate another person or misrepresent your affiliation with a person or organization.

• Abuse promotions, refunds, subscriptions, discount codes, or the 60-Day Money-Back Guarantee.

• Purchase products for unauthorized resale, redistribution, or export.

We may restrict or terminate access to the Services when we reasonably believe these restrictions have been violated.

15. Intellectual Property

The Services and their contents—including the Elmvale name, logos, graphics, photographs, product names, product descriptions, videos, designs, website layout, text, and other materials—are owned by or licensed to Elmvale and are protected by applicable intellectual-property laws.

Elmvale grants you a limited, personal, revocable, non-exclusive, and non-transferable right to access and use the Services for lawful personal shopping purposes.

You may not reproduce, modify, publish, sell, license, distribute, publicly display, create derivative works from, or commercially exploit our content without prior written permission.

No provision of these Terms transfers ownership of any Elmvale intellectual property to you.

16. Reviews, Feedback, and Other Submissions

You may have the opportunity to submit reviews, photographs, comments, suggestions, testimonials, or other content.

You retain ownership of the content you submit. By submitting content to us or through the Services, you grant Elmvale a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, adapt, publish, translate, distribute, and display that content in connection with operating, improving, and promoting Elmvale and its products.

This license continues for as long as the content is used in connection with those purposes, subject to applicable law.

You represent that:

• You own the content or have permission to submit it.

• The content reflects your honest experience or opinion.

• The content does not infringe another person’s rights.

• The content is not unlawful, threatening, defamatory, deceptive, obscene, or malicious.

• You have disclosed any material relationship or incentive connected to the content where required.

We may moderate or remove submitted content, but we are not obligated to do so.

17. Third-Party Services and Links

The Services may contain links to or integrations with third-party websites, applications, payment services, shipping carriers, social-media platforms, or other services.

We do not control and are not responsible for third-party services, content, availability, security, or privacy practices.

Your use of third-party services is governed by the terms and policies of the applicable third party. The inclusion of a link or integration does not necessarily constitute our endorsement.

18. Privacy

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

By using the Services, you acknowledge that you have reviewed our Privacy Policy.

19. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services and website content are provided on an “as available” basis.

Except for any express warranties provided with a product and rights that cannot legally be excluded, Elmvale disclaims implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not guarantee that:

• The Services will always be available, secure, or error-free.

• Website information will always be complete or current.

• Defects or interruptions will always be corrected immediately.

• The Services will meet every individual customer’s expectations.

This section does not exclude any warranty or consumer protection that cannot be excluded under applicable law.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Elmvale will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to your use of the Services or purchase of a product.

Where liability may lawfully be limited, Elmvale’s total liability arising from a product or order will not exceed the amount you paid for the specific product or order giving rise to the claim.

These limitations do not apply to liability that cannot legally be excluded or limited, including liability arising from fraud, intentional misconduct, gross negligence, or personal injury where applicable law prohibits such a limitation.

Some jurisdictions do not allow certain warranty exclusions or liability limitations. In those jurisdictions, these provisions apply only to the maximum extent permitted by law.

21. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, claims, and reasonable expenses resulting directly from:

• Your unlawful misuse of the Services.

• Your material violation of these Terms.

• Content you submit that infringes another person’s rights.

• Fraudulent or intentionally unauthorized activity conducted through your account.

This provision does not require you to indemnify Elmvale for Elmvale’s own unlawful conduct, negligence, or wrongdoing.

22. Suspension and Termination

We may suspend, restrict, or terminate your access to some or all of the Services when we reasonably believe that:

• You have materially violated these Terms.

• Your activity is fraudulent, abusive, or unlawful.

• Your activity creates a security risk.

• Suspension is necessary to protect Elmvale, our customers, or a third party.

• We are required to do so by law.

Termination does not eliminate obligations or liabilities that arose before termination.

Sections that by their nature should survive termination—including intellectual property, disclaimers, liability limitations, and dispute provisions—will remain effective.

23. Events Outside Our Control

Elmvale will not be responsible for a failure or delay caused by events outside our reasonable control, including natural disasters, severe weather, carrier disruptions, labor disputes, supply-chain interruptions, war, civil unrest, government action, public-health emergencies, utility failures, or internet and telecommunications outages.

This provision does not affect any refund, cancellation, delivery, or consumer rights that apply under law.

24. Governing Law and Disputes

These Terms are governed by applicable law, without depriving you of mandatory consumer protections available in your place of residence.

Before starting formal proceedings, you are encouraged to contact us at hello@tryelmvale.com so that we can attempt to resolve the issue directly.

Nothing in these Terms prevents either party from bringing a claim in a court or forum that has lawful jurisdiction.

25. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or removed to the minimum extent necessary.

The remaining provisions will continue in effect.

26. No Waiver

A failure by Elmvale to enforce a provision of these Terms does not waive our right to enforce that provision later.

A waiver will be effective only when made expressly and in writing.

27. Assignment

You may not transfer your rights or obligations under these Terms without our prior written permission.

Elmvale may transfer its rights and obligations in connection with a merger, acquisition, financing, corporate reorganization, sale of assets, or other business transfer, subject to applicable law.

28. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any additional terms displayed in connection with a product, promotion, or subscription, constitute the entire agreement between you and Elmvale regarding the Services.

If additional terms conflict with these Terms, the more specific terms will control for the applicable product, promotion, or service.

29. Contact Us

Questions about these Terms of Service may be sent to:

Email: hello@tryelmvale.com