Shipping Policy

At Elmvale, we work to process and ship every order as quickly and reliably as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.

During periods of high demand, promotional events, or holidays, processing may take up to 5 business days.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Shipping and Delivery

Once your order has been processed and shipped, delivery times may vary depending on the shipping method selected, the destination, and carrier availability.

Estimated delivery time:

Standard Shipping: 2–3 business days after shipment

Delivery estimates are not guaranteed. Delays may occur due to circumstances outside our control, including carrier disruptions, severe weather, customs processing, or peak shipping periods.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take 24–48 hours to appear after the carrier receives the package.

Shipping Delays

While we aim to meet the estimated delivery timelines displayed on our website, delays may occasionally occur.

Elmvale is not responsible for delays caused by shipping carriers, customs authorities, incorrect or incomplete shipping information, or other circumstances outside our reasonable control.

Subscription Orders

Subscription orders follow the same processing and shipping timelines as one-time purchases.

Customers may manage, pause, or cancel an eligible subscription through their customer account or subscription management portal.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Elmvale is not responsible for orders delivered to an incorrectly entered address. Orders returned because of an incorrect, incomplete, or undeliverable address may be subject to additional shipping fees before they can be resent.

Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has been placed.

Lost, Stolen, or Damaged Packages

Elmvale is not responsible for packages marked as delivered by the shipping carrier that are later reported as lost or stolen.

Customers should contact the shipping carrier directly and check with household members, neighbors, or building management before contacting our support team.

If your order arrives damaged, please contact us with your order number and clear photographs of the package and affected products.

International Orders

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for all applicable customs duties, taxes, and import fees.

Customs processing may also cause delivery delays.

Contact Us

For questions regarding your order or shipment, please contact our customer support team at hello@tryelmvale.com.